1. Concepts and responsibilities

Associazione Swiss Social (hereinafter referred to as the “Organizer”) is the organizer of TEDxLugano, an international conference under the TEDx License. The event is held annually in Lugano. General information is available on the Organizer’s website at http://www.tedxlugano.com.


2. Contract conclusion and online orders

2.1 General

When completing an online order, the participant must accept these General Terms and Conditions (GTCs). The order has to be paid by credit card or bank transfer. Payment by invoice can be arranged by request and must be paid at least 30 days in advance of the conference.


2.2 Acceptance of online orders

The Organizer shall send an electronic acknowledgement to the participant’s email address as specified at the time of the order. The contract comes into effect once the participant receives the confirmation sent by the Organizer.


2.3 Erroneous deliveries of online orders

If there is a discrepancy between the online order of the participant and the confirmation of the Organizer sent by electronic means, the participant shall be required to contact the Organizer within three working days. The same applies if no confirmation has been received.


3. Prices

The prices on the tickets are inclusive of value. The Organizer reserves the right to adjust prices on the website at any time.


4. Payment

Payment for tickets is made exclusively by debiting the credit card (Euro Card / Master Card / Visa) specified during the ordering process or by bank transfer.


5. Ticket exchange or returns

5.1. General

Tickets may not be returned nor transferred to a third party. The Organizer accepts no liability and will make no reimbursement if the participant fails to arrive to the event, in particular, as a result of illness, natural disasters, terrorist attacks or military action. The ticket purchaser is personally responsible for taking out cancellation insurance to cover such eventualities.


5.2 Postponement or cancellation of the event

If the venue is changed or the event postponed or cancelled, tickets remain valid for the new date or venue irrespective of the reasons for the change. Tickets may not be returned.


6. Obligations of the participants when attending an event

It is prohibited to make sound and/or video recordings of any kind. With the purchase of a ticket, the participant acknowledges the safety, access and other rules of the Organizer. S/he also accepts that s/he can be excluded from the event without compensation should s/he fail to comply with these rules. The participants could be photographed or/and recorded and appear on video or/and photos on TEDxLugano promotional materials.


7. Disclaimer of liability

7.1 Liability in connection with hotel bookings

The Organizer shall not be liable for damages, losses or claims in connection with the organization and execution of hotel bookings via Lugano Turismo or other direct bookings. This includes the liability for any direct, indirect or consequential damages. The provisions of the relevant booking partner shall apply for hotel bookings.


7.2 Liability in connection with event services

The Organizer shall not be liable for damages, losses or claims in connection with the organization and execution of the event, in particular, due to event cancellations, including any direct, indirect or consequential damages.


7.3 Liability concerning the use of the Internet

The Organizer strives to ensure that the information provided on the website http://www.tedxlugano.com is complete, correct and up-to-date. The Organizer makes no guarantee that the information on its website is correct, complete and up-to-date and accepts no liability for any resulting damage or loss. In addition, the Organizer shall accept no liability for damage to the participant’s computer system as a consequence of using the website http://www.tedxlugano.com and, in particular, shall not be liable for damage as may be caused to the Ticket Purchaser’s computer system by malware, such as viruses, worms and Trojan horses.


8. Liability of the participants

Swiss statutory liability provisions shall apply.


9. Data protection

For the smooth running of its ticket selling operations, the Organizer requires basic information such as the name, address, telephone number and e-mail.

To increase security participant credit card details (“customer data”) is directly sent to the payment gateway (stripe.com) and are never visible to any of the Associazione Swiss Social servers. Payment is then confirmed through a transaction token.

The Organizer processes customer data in accordance with Swiss data protection legislation.

The Organizer processes, uses and stores customer data, to the extent necessary for the provision of its services, to safeguard technical and operational reliability, to make its website available and to maintain it, and to issue invoices and collect payments.

The personal information may also be used for networking at the event, so that participants can get in touch with each other.

In addition to customer data, the Organizer also stores information on order and delivery dates for internal order control purposes.


10. Change of the General Terms and Conditions (GTCs)

Associazione Swiss Social reserves the right to change the GTCs at any time.


11. Use of the TEDxLugano website

The entire content of the TEDxLugano website is protected by copyright and is, if not provided otherwise, the sole property of Associazione Swiss Social. Content may not be reproduced (in whole or in part), distributed, transmitted (electronically or by other means), modified, linked or used for public or commercial purposes without the prior written consent of Associazione Swiss Social.

Any reproduction or publication by third parties for commercial or promotional use of any element of the website is forbidden.

Expressly reserved are the use of such elements for reporting purposes by journalists as well as the use by sponsors and partners of the TEDxLugano in respect of the identified elements.

In any case, the use of the indication “© TEDxLugano” for any authorized reproduction of the contents is mandatory.


12. Severability

If any provision of these General Terms and Conditions should become ineffective or unenforceable in whole or in part, the effectiveness and enforceability of the remaining provisions of the GTCs shall remain unaffected thereby. In this case, the parties shall replace the invalid or unenforceable provision by an effective and enforceable provision, which comes closest to achieving the business purpose of the void provision. The same shall apply to any omissions to these GTCs.


13. Cookies

Cookies are small files that a site or its service provider transfers to your computer hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


14. Shared information

We are not in the business of selling your information. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety. We share some of your information with partners and supporters, especially when these information are useful to award prizes or for promoting the event. However, non-personally identifiable visitor (full anonymity) information may be provided to other parties for marketing, advertising, or other uses.


15. Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-part sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


16. Use of collected information

Any of the information we collect from you may be used in one of the following ways:


To administer a contest, promotion, survey or other site feature

To personalize your experience

To improve our website

To improve customer service

To send periodic emails

The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future non-service related emails, we include detailed unsubscribe instructions at the bottom of each email.


17. Changes

If we decide to change our privacy policy, we will post those changes on this page. If there is not a published date, consider the latest version published online.